Lead times vary depending on the supply chain for the product in question. Some faster-moving items we source directly from UK manufacturers (as much as is possible) but other slower-moving items are bought in smaller quantities from worldwide stockists who we have trade arrangements with. Lead times, therefore, can vary as we are not in direct control of the purchase from the manufacturer.
We are working with suppliers to obtain good lead time information but, in some cases, this has proved to be almost impossible. Many of our suppliers are facing physical restrictions in the workplace, reduced workforce, people working from home, and an unprecedented high demand due to the need for packaging for hand sanitizer. A direct result of the COVID-19 pandemic.
Good lines of communication are difficult to maintain but we will be completely honest and transparent with you and continue to share any lead time updates we do manage to obtain.