These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. We recommend that you read these conditions before ordering.
“Conditions” means these terms and conditions;
“Product” means a product displayed for sale on the Website;
“Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided;
“Special Conditions” means the terms and conditions in the Product Description;
“Users” means the users of the Website collectively;
“Personal Information” means the details provided by you on the placing of an order with us;
“We/us” means The Plastic Bottles Company trading as www.theplasticbottlescompany.com;
“Website” means the website located at www.theplasticbottlescompany.com or any subsequent URL which may replace it;
“Cookies” means small text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer;
“United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands.
“You” means a user of this Website.
“Third Party Supplier” means those external to our organisation who provide products and/or services that contribute to the overall service provided to customers.
Use of the website
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that:
The Personal Information which you are required to provide when you place an order with us as a customer is true, accurate, current and complete in all respects and;
You will notify us immediately of any changes to the Personal Information by contacting us at:
firstname.lastname@example.org and quoting your order number.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
We reserve the right to:
Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure PC/Server and we will fully comply with all applicable UK Data Protection and consumer legislation.
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information or security information. We may also collect, and our third party providers may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not place an order with us.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Information Commissioner’s Office (ICO). Reg no. ZA073508.
We use your information only for the following purposes:
Processing your orders;
For statistical or survey purposes to improve this Website and its services to you;
To serve website content and advertisements to you;
To administer this website;
If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Your Personal Information may be disclosed to reputable third parties who will help process your order.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled to do so.
Third party links
We may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for :
(i) The privacy practices of such websites,
(ii) The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or
(iii) The use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Each product sold is manufactured from an internationally and commonly known material such as PET, HDPE, PP, Aluminium, etc. The customer is liable for testing the compatibility of the filled product with the selected product purchased. We accept no liability for any loss or damages from Users selecting incompatible packaging to suit their product.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Product. Should the product prove to have been manufactured faulty then our liability extends on to the cost of the replacement of the faulty product.
Purchase of Products
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Contract Creation and Electronic contracting
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with these terms and conditions.
Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
Choosing the right Product – we accept no responsibility for ensuring the product meets your individual requirements.
Different Delivery/Billing Addresses – you may be contacted to provide additional identification information where the Delivery Address differs from the Billing (Card Registered at) address. This is for security purposes.
Alternative Products – if the product you ordered is not available, we will contact you to discuss alternative products. If you choose to take the alternative product, this will replace the contract for the original ordered product. Where there is a difference in price, you will be asked to pay this difference should the alternative product cost more. If the alternative product is less and you have already paid, a refund will be made (see below regarding payments and refunds).
Delivery Addresses which attract a delivery Surcharge – there are certain UK addresses which will attract a surcharge. These postal codes are listed, together with the applicable surcharge. Your order will not be accepted until this surcharge has been collected.
Please note that you are not entitled to cancel this contract once the order has been placed. At our discretion, we may cancel the contract on the following terms:
If the product(s) have not yet been dispatched (if a stock item)
If the product(s) have been dispatched and/or received by yourself.
You will receive a refund once the products have been returned to our premises, checked and proven to be in an ‘as new’ saleable condition, and this refund will be less any direct charges incurred by us for carriage.
You may not return the product(s) under any circumstances once the 7 day ‘cooling off’ period has elapsed. This 7 calendar day period commences from the date the product(s) are received and signed for. Where you have ordered more than one product, these conditions will apply to each individual product and its delivery.
If you wish to cancel the order, you must notify us via a hard medium (letter or email – See Contact Us section). It is at our discretion whether we accept this cancellation.
If we cannot fulfil your order within 10 days (from the date you placed the order), you have the option to cancel your order and receive a full refund or choose an alternative product.
Dispatch – Delivery – Returns
Dispatch – we will aim, but do not guarantee to dispatch products to you within 3 working days. If we find this is not possible, we will inform you either via email or telephone. In many instances, the products will be dispatched within 1 working day. Please note, the cut-off time for next day delivery is 1pm (exceptions apply). We are not liable for any loss/charges incurred by parcels that go missing in transit.
Delivery – products will only be delivered to the Delivery Address that you have given us. All addresses must be full and accurate, we cannot be responsible for incomplete or inaccurate postal addresses if you have given us the wrong information. You are responsible for ensuring that the product can be received by a person of 18 years or over. A number of attempts will be made to deliver by the carrier – if these prove unsuccessful, you may be charged for any direct penalty/re-delivery charges incurred by us. We cannot be held responsible for late courier deliveries affect by Force Majeure. You will need to claim directly from the courier service in these instances.
On receipt of the product you must:
1. Satisfy yourself that the product has been delivered undamaged. We strongly advise you to inspect the product before signing for it. If you sign for the product and it is subsequently found to be damaged, it is at our discretion to replace/refund any monies paid for the product.
2. Reject the product if you find it is damaged. Inform the carrier that the product is damaged and that they will have to return to sender.
3. Contact us immediately should you find the product has been delivered damaged either via email or telephone.
4. Where possible, take digital photos of the packaging and/or damage to the product should damage be identified. Forward these images to us at our email address email@example.com
Returns – It is the customers’ responsibility to ensure that the containers and closures are compatible with each other, as well as ensuring that the container is suitable for the intended purpose. We accept no liability for leaks and damages caused by non-faulty products. You should always conduct a test with your product in the containers you propose to use. We cannot accept returns of food grade materials for any reason other than the unlikely event of an incorrect dispatch of goods. Please note any goods damaged in transit during the returns process will not be accepted for credit.
You may want to return products to us for a number of reasons.
Other than for damaged products, the following applies in all cases:
1. You must return the goods in their original packaging with all items undamaged and in a fully saleable condition and at your own expense.
2. Under no circumstances should any products have been used and if deemed to have been used, will NOT be accepted.
3. Shipping costs of non-faulty goods is the responsibility of the customer.
At our discretion, we may waive charges for items being returned that were delivered to you damaged but not rejected at the point of receipt. We reserve the right to administer a restocking charge which will not exceed 20% of the returned stock order value.
The prices we display (Our Price) are exclusive of all taxes and delivery charges (Ex Works) to all destinations. The Sale Price is only valid at the time it is displayed unless otherwise stated.
Payment and Refunds
We accept payment on-line by BACS, CHAPS or PayPal. You can also phone us with your order and give us your DEBIT/CREDIT card details. ALL transaction charges (from any institution) are the full responsibility of the customer and we the Company, do not accept any incoming charges.
On-line Payments – we offer payments on-line via PayPal Express Checkout. Follow the instructions on screen to pay in this way.
Refunds – all refunds will not necessarily be made by the method of payment used at purchase and will be at the sole discretion of the Company, or by mutual agreement. The following conditions apply to refunds:
Overpayments – for example where you have chosen to select an alternative less expensive product from that in the original order, we will issue a refund within 3 working days of you altering your order.
Returns – where you request that we collect a product during the ‘cooling off’ period, we will issue a refund once the products have been received back and inspected according to the Returns process above. We aim to issue a refund in this case within 5 working days of goods receipt (or within total of 30 days, whichever is sooner).
Underpayments – where you owe us monies to complete the contract (eg where you have selected a more expensive product because your first selection is not available, or where your delivery address attracts an additional surcharge), payments can be made by Telephone or post only. Your product will not be dispatched until all payments due have been received/cleared.
Description of products
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
Third Party Products/Service
Any material/service supplied to us by a third party (Third Party Supplier) which forms part of the Goods product shall not be guaranteed to any great extent than the guarantee given to us by the Third Party Supplier. This includes but is not limited to the supply of labels and screen printing services.
Intellectual property and right to use.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavour to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
Any loss of goodwill or reputation; or
Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforce-ability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.